We want you to feel good in what you wear. Most eligible Clothwright items may be returned within 30 days after recorded delivery.
1. Return window
Contact us within 30 calendar days after the carrier records delivery. If an order arrives in separate packages, the window for each item begins when that item is delivered.
2. Return eligibility
To qualify for a preference-based return, an item must be unworn other than a brief try-on, unwashed, unaltered, free of fragrance, pet hair, stains, or damage, and returned with original tags when supplied.
The following may be excluded when clearly disclosed before purchase: final-sale items, gift cards, customized or personalized goods, and sealed hygiene-sensitive items after their seal is broken. An exclusion does not apply to an item that is defective, damaged, incorrect, misdescribed, or otherwise protected by law.
3. Start a return
- Email returns@clothwright.com with your order number, item, and reason.
- Wait for return authorization and the correct return destination. Because different partners may fulfill products, do not mail an item to the address on its package without authorization.
- Pack the item securely and retain the carrier receipt and tracking until the refund is complete.
Unauthorized returns or returns sent to the wrong production partner may be delayed or lost.
4. Return shipping costs
Clothwright pays reasonable return shipping when we sent an incorrect, damaged, defective, or materially misdescribed item. For size, color, fit, or preference returns, the customer is responsible for return shipping unless a product page or promotion says otherwise. Any prepaid-label deduction will be shown before you accept the label. We do not charge a restocking fee.
Original outbound shipping is refunded when required by law or when the entire order is returned because of our error. Otherwise, original shipping charges are not refundable.
5. Inspection and refund timing
After the authorized return arrives, we will inspect it and email the outcome. Approved refunds go to the original payment method, generally within 7 business days after inspection. Your bank or wallet provider may take additional time to post the credit. We will not substitute store credit where a cash or payment-method refund is required.
If a return does not meet the disclosed conditions, we will contact you before denying the refund or taking another action.
6. Damaged, defective, incorrect, or missing items
Contact us promptly with photographs of the item and packaging when relevant. We may provide a replacement or refund after verification. A request to report within 7 days helps preserve carrier and partner evidence but does not eliminate a legal right that cannot be shortened.
7. Exchanges
Inventory and production availability can change. The fastest exchange is usually to return the original item and place a new order. If we offer a direct exchange, the replacement is not reserved until confirmed.
8. Gifts and promotions
Refunds normally go to the original purchaser’s payment method. Promotional discounts are allocated across applicable items; a refund will not exceed the amount actually paid for the returned item. Returning part of a bundle may affect a bundle discount if disclosed when purchased.
9. Your legal rights
This policy adds to and does not replace rights you have under applicable consumer-protection law. Nothing here limits remedies for goods that are not delivered, defective, unsafe, counterfeit, or materially different from their description.